Refund & Return Policy – Himalayans
At Himalayans, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
You may request a return or refund within 7 days of receiving your order if:
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The product is damaged or defective
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You received the wrong product
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The product is unused and in its original packaging
2. Non-Returnable Items
For hygiene and safety reasons, opened or used shampoo products cannot be returned or refunded unless the product is damaged or defective when received.
3. Refund Process
Once we receive and inspect the returned product, we will notify you about the status of your refund. If approved, your refund will be processed within 5–7 working days.
4. Replacement Option
In some cases, we may offer a product replacement instead of a refund if the item is defective or incorrect.
5. Return Shipping
Customers may be responsible for return shipping costs unless the return is due to our mistake (wrong or damaged product).
6. How to Request a Refund
To request a return or refund, please contact our support team with your order number and product details.
Contact Information
Phone: 0308-0832632
Email: info@himalayans.pk
Website: www.himalayans.pk
We appreciate your trust in Himalayans and always strive to provide the best hair care products and customer service.